After the new model
Now, John goes into a practice that has implemented the patient-centered oncology model. The next day, an outbound triage nurse calls him at home and asks how he is doing. John says he’s not feeling too great. The nurse says, “Let me talk to the doctor and get back to you.” The nurse calls John again with recommendations from the doctor based on how he is feeling and reeducates him on how to use his supportive care medications.
The nurse calls again the next day to see if John is feeling any better. John says he’s feeling a little better but not perfect. The nurse responds, “Let me talk to the doctor again.” The next phone call to John includes some adjustments in hydration and diet, as well as recommendations on how to use the supportive medications. In the end, they’re able to help John get through those initial three days, and he never ends up at the hospital.